The terms that apply when you book or attend an appointment with Vitalis Physiotherapy.
Vitalis Physiotherapy
Last updated: 25 October 2025
Welcome to Vitalis Physiotherapy. By booking or attending any service or appointment with us, you agree to the following Terms and Conditions. These terms are designed to ensure a safe, transparent, and professional environment for both clients and practitioners.
1. General Information
Vitalis Physiotherapy is a physiotherapy practice providing musculoskeletal and sports physiotherapy, rehabilitation, dry needling, shockwave and TECAR therapy, custom foot orthotics and home visits. Our services are delivered by qualified health professionals and registered providers under relevant Australian legislation and professional standards. These Terms and Conditions apply to all services and programs offered at Vitalis Physiotherapy.
2. Bookings
Bookings can be made online, by phone, in person, or through Pogozo app. All new clients may be required to complete an initial assessment with a physiotherapist before joining. Session lengths are clearly stated at the time of booking. Additional time requested will be billed accordingly. Bookings are subject to availability and confirmation.
3. Cancellations & Rescheduling
24 hours’ notice is required to cancel or reschedule any appointment 1:1. Late cancellations (less than 24 hours) or no-shows will incur the full session fee. For NDIS-funded clients, the NDIS 48-hour cancellation rule applies. For Performance and Clinical classes 12 hours' notice is required. Cancellations can be made via phone, email, or our booking app. Repeated cancellations may result in suspension of booking privileges.
4. Payments & Fees
Payment is required at the time of the appointment unless otherwise agreed. We accept EFTPOS, credit cards, HICAPS claims, and approved third-party funding (e.g., NDIS, DVA, WorkCover QLD, Medicare GPCCMP referrals, private health insurance). Prices are subject to change. The current price list is displayed on our website and at reception. All package and pass purchases are non-refundable and non-transferable unless required by Australian Consumer Law.
5. Class Packages
Class packs (e.g., Clinical & Performance) must be used within their validity period, which is stated at the time of purchase. Unused sessions cannot be refunded but may be extended under exceptional circumstances with a valid medical certificate (e.g., injury, illness) at the discretion of management. Passes can be shared between clients on a 50:50 basis.
6. Health & Safety
Clients are required to complete Vitalis Physiotherapy’s Patient Registration Form before commencing a service. Clients must notify their practitioner of any injuries, pain, changes in health status, pregnancy, or new medical conditions prior to participating in any session. Vitalis Physiotherapy reserves the right to refuse participation in any service if it is deemed unsafe for the client or others. All sessions are delivered and supervised by qualified practitioners to ensure safe and effective care across all services, including physiotherapy, rehabilitation and other allied health treatments.
7. Arrival & Studio Etiquette
Please arrive 5–10 minutes before your scheduled session or class. Late arrivals may result in reduced session time without fee adjustment. Clean socks or grip socks are required for Pilates classes. Mobile phones should be silenced during sessions. For hygiene reasons, please wipe down equipment after use. Clients must wait for the class to officially begin before starting their session. Do not use equipment or enter the exercise space while the previous class is still running. Do not begin a class without a supervising practitioner present. Please be respectful of the class changeover period to ensure a safe and smooth transition between sessions.
8. Clinical Care Disclaimer
Allied health services provided at Vitalis Physiotherapy are individualised, evidence-based, and delivered by qualified practitioners to support each client’s health and wellbeing. While every effort is made to provide the highest standard of care, treatment outcomes may vary between individuals and cannot be guaranteed. Clients are responsible for following their prescribed treatment or exercise plans, including any home exercise or self-management strategies. Vitalis Physiotherapy and its practitioners are not liable for any injury, aggravation of symptoms, or adverse outcomes resulting from non-compliance with instructions, unsupervised activity, or misuse of equipment.
9. NDIS, DVA & Third-Party Funding
Participants under NDIS must have a valid service agreement and funding in place. Services will be charged according to the relevant NDIS Price Guide or applicable third-party schedule of fees. If funding is not approved or available, the client remains financially responsible for the session fees.
10. Privacy & Confidentiality
All personal and health information is collected and stored in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Client information will not be disclosed without consent except where required by law. For more details, please refer to our Privacy Policy.
11. Intellectual Property
All materials, exercise programs, and educational content provided during sessions remain the intellectual property of Vitalis Physiotherapy and are intended solely for personal use. Reproduction, distribution, or sharing without permission is prohibited.
12. Liability Waiver
By attending our sessions or appointments, you acknowledge the inherent risks of physical activity and agree to participate at your own risk. Vitalis Physiotherapy, its employees, and contractors will not be held liable for injury, loss, or damage except where required by law.
13. Gift Vouchers & Promotions
Gift vouchers are valid for the period stated on the voucher. Vouchers are non-refundable and cannot be exchanged for cash. Promotions cannot be combined with other offers unless stated.
14. Right to Refuse Service
Vitalis Physiotherapy reserves the right to refuse service or terminate a session if a client displays inappropriate, aggressive, or unsafe behaviour.
15. Changes to Terms & Conditions
These Terms and Conditions may be updated periodically to reflect operational or regulatory changes. The most current version will always be available on our website. Continued use of our services implies acceptance of any updated terms.
Disclaimer:
These Terms and Conditions are intended as general information and do not replace legal advice. Vitalis Physiotherapy complies with Australian Consumer Law and relevant health regulations.
0410 559 856 (07) 3532 0221 3/58 Oldfield Road, Sinnamon Park, QLD 4073 info@vitalisphysiotherapy.com.au Thank you for your understanding and cooperation. Your adherence to this policy allows us to serve you and other clients more efficiently. – The Vitalis Team
