Client Information

What to expect

During your consultation you will be assessed and treated by an experienced physiotherapist in a friendly and homely atmosphere. We help you to better understand your condition, and the causes, through education of the issues surrounding your condition.

Your physiotherapist will provide you with a multi-media platform where you can access personalised exercises tailored to your condition.

We are constantly developing the skills and knowledge so that we can provide the most up to date treatment methods from specialists all around the world. We use state of art equipment and evidence-based practice to assist us in achieving positive outcomes for our patients.

Click here for more client information & frequently asked questions (FAQs).

What Happens At My First Appointment?

Please arrive 10-15 minutes early so our friendly reception staff can gather some details from you.

Once it’s time for your appointment, you’ll come into our treatment room and we’ll get to know you. We’ll listen as you explain what’s brought you to us and how that injury or illness affects you. We’ll ask you questions about your overall health and we’ll review any X-rays or ultrasounds that you may have brought with you.

Then we’ll examine you. We may look at your posture, your movement, your muscle strength and your nerve function.

We’ll tell you why you’re in pain. And once we’ve diagnosed you, we’ll begin treating you. That might include massage or other treatments to reduce pain and improve movement. And it’ll probably involve teaching you some exercises to do at home. We’ll write our recommendations down for you (maybe even with some diagrams!) so you can remember what to do.  Or provide access via an app or website to view video’s of your exercises.

Do I Need a Referral?

That depends. If you’re coming as a private patient, you don’t need a referral to see a physio. You can just make an appointment and attend.

You do need a referral from your GP if:

  • Your need for physio relates to an insurance claim after a car crash (CTP)
  • Your need for physio relates to an insurance claim after a workplace injury (WorkCover/Workers’ Comp)
  • Your physio visits are to be subsidised by Medicare as part of Chronic Disease Management (EPC Care Plan)
  • You’re claiming through the Department of Veterans’ Affairs (DVA).

Most patients need 5-8 sessions sessions but everyone is different. The right number of treatments depends on the type, location and persistence of your injury.  The number of session will also depend on the level of your goals.  The more strength and endurance required the more session you may need. Your sessions will be 3-7 days apart to allow time for your body to make progress between treatments.

Click here for more client information & frequently asked questions (FAQs).

What Does It Cost?

  • Please call us if you need to discuss costs. We’ll be happy to tell you our initial consultation fees plus relevant item numbers so you can call your health fund and ask about the dollar value of their rebate. Alternatively, we can provide a quote for the customers at our clinic, you will need to bring your health insurance card with you.
  • We provide discounts for Concession Card Holders. We provide a $10 discount for pensioners without private health cover.
  • You pay once your consultation finishes. We accept cash, EFTPOS, Mastercard and Visa.
  • If you have extras cover with your Health Insurance, you should be able to claim physiotherapy services through your health fund. We process your claim on the spot. Please bring your private health card with you.
  • If you do not have you health insurance card with you we can not process your refund on another day.  You will need to pay the full fee and claim the rebate from your health insurance directly.

Click here for more client information & frequently asked questions (FAQs).

Contact us for more information

Contact Us

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Address

Sinnamon Park Village

3/58 Oldfield Road, Sinnamon Park Qld 4073

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Give Us A Call