FAQS

Physiotherapists have studied the structure and movement of the human body to degree, Masters or doctorate level.  We assess, diagnose and treat many musculoskeletal, cardiopulmonary or neurological conditions. You might see us due to an acute injury or chronic condition or because you want to retain your strength as you age.

You’ll find physio’s working in hospitals, community health centres, sports clubs, aged care facilities and in private practice, as we do here at Vitalis Physiotherapy.

Once you have been assessed, we design an individual program of care to treat any current injury or overuse and to strengthen your body to reduce the risk of further injury.

There are many good reasons to see a physio ranging from sports injuries to chronic diseases. You might:

  • Want to improve your flexibility, fitness or strength
  • Have noticed bruising, swelling, soreness or stiffness
  • Have ongoing or intermittent pain
  • Feel like your joints are giving way or your muscles are weak
  • Be an expectant mum suffering from pregnancy aches and pains
  • Be a new mum recovering from birth
  • Have aching muscles or painful joints
  • Be keen to learn safe ways to exercise so you can lose weight
  • Be recovering from an injury
  • Have ongoing pins and needles
  • Be keen to return to exercise and are unsure where to start
  • Struggle with continence or other mens and womens health issues
  • Have hypermobile joints
  • Be dealing with growing pains
  • Had a car accident or work place injury
  • Have a chronic condition like diabetes, osteoarthritis, MS or cancer.
  • Second opinion on your injury or a different approach to your recovery
  • Looking for non-invasive or alternative treatments such as dry needling or shockwave therapy

Because we understand that the right treatment depends on how you want to live.

Maybe you’re into competitive sports, maybe you do a very physical or a very sedentary job, maybe you’re racing around after a young family or maybe you’re trying to enjoy an active retirement.

At Vitalis Physiotherapy, we get to know you. We learn about the kind of life you want to live and we tailor our treatment choices to help get you there.

Please bring:

  • A referral from your GP if you have one
  • Any results of your X-rays, CT-scans, MRIs or ultrasounds, if you’ve had them done
  • Your medical certificate if you’re here because of a workplace injury or motor vehicle accident
  • A list of any medications you take
  • Your Medicare card and health insurance card.

Private Patients, please bring:

  1. Any results of your X-rays, CT-scans, MRIs or ultrasounds, if you’ve had them done
  2. Private Health Card (if they have private health insurance – we can claim part payment via HICAPS terminal

Patients under Chronic Disease Management (EPC Care Plan), please bring:

  1. A referral from your GP

Department of Veterans’ Affairs (DVA) Patients, please bring:

  1. A referral from your GP
  2. DVA Card

WorkCover Patients:

  1. “Work Capacity Certificate” from your GP
  2. Approved Claim Number from WorkCover
  3. Name of your WorkCover Case Manager

Motor Vehicle Accident Patients (CTP):

  1. A referral from your GP
  2. Insurance paperwork
  3. Claim Number

We understand that unexpected events or sickness may mean you sometimes need to cancel your appointment. Please give at least 24 hours notice so that we can offer that time-slot to another patient.

If you miss, cancel or reschedule your appointment with less than 24 hours notice, you will need to pay a cancellation fee equal to the full cost of your session without any rebate.
To avoid cancellation charges, we recommend that you:

  • Give us at least 24 hours notice that you can’t make your scheduled appointment or
  • Attend a new appointment on the same day as your scheduled appointment or
  • Attend a new appointment within 24 hours of your scheduled appointment.

If you repeatedly miss or reschedule appointments, then we will discuss whether physio is working for you. We know that you won’t reach your health goals without regular sessions with your Vitalis physio and we do not want to waste your time or ours.

Wear loose, comfortable clothes. We’ll need to see how you’re moving and examine the sore part of your body.

There’s plenty of free onsite parking at Sinnamon Park Village, where our clinic is located in the Western Brisbane Suburb of Sinnamon Park.

It is likely. The body heals slowly and we usually like to see you again to find out how you’re going.  What works for one person may not work for another.

In subsequent appointments your physio may assess another part of the body, progress the treatment of the current area, adjust your exercises or try another form of treatment.

Follow your physiotherapists advice. Try to avoid postures that will aggravate your condition.  If you have been given stretches or exercises to do, then please do them!  We are able to perform some amazing treatments during your sessions but often the best long-term success is achieved by you strengthening your body through regular, targeted exercises and stretches.

If you have any concerns about your exercises or they appear to be making your pain worse, then please call 0410 559 856 to discuss this with your physiotherapist.

Remember that healing and recovery takes time and not everyone heals/recovers at the same rate. If anytime during your care, you do not feel that you are recovering as well as you thought you would be, please discuss this with your physiotherapist at your next appointment

We are registered with most of the private health funds, which means you can claim your rebate on the spot. We are not a preferred provider and we’re happy to explain why.

Some health insurance companies have developed preferred provider schemes with allied health practitioners like physiotherapists. The Australian Physiotherapy Association does not support preferred provider schemes.

Preferred providers are not offering a higher standard of care or more experienced staff. They are just agreeing to bring their fees in line with the amounts set by the health fund. We believe this is a race to the bottom that devalues physiotherapists and gives health insurance companies undue influence over patient care.

Here at Vitalis Physiotherapy, we want to give you a superior service. We value our patients and our time. And we trust the advice of our professional body, the Australian Physiotherapy Association. So, no, we are not a preferred provider. We do not want our business model to be driven by what a health fund will or won’t pay for. We want Vitalis Physiotherapy to provide quality care based on clinical need in a sustainable practice.

Only if your GP has listed physiotherapy services as part of your Chronic Disease Management plan for you.

A Medicare referral from your doctor means we can bulk bill up to five physiotherapy appointments each calendar year under Chronic Disease Management plan (CDM or EPC Care Plan).

You will need to get a special referral called an “EPC plan” from your doctor.  Bulk Billing is available only for patients referred by GPs from Sinnamon Park Medical Centre.  Other patients will be required to pay a gap fee.

Medicare provides your doctor with a strict eligibility criteria. This includes:

  • Pain or symptoms more than six months,
  • Complex injury requiring more than one health professionals,
  • Completed referral from doctor.

Your doctor will require the following information to send us a referral:

Vitalis Physiotherapy
3/58 Oldfield Road
Sinnamon Park QLD 4073

P: 0410 559 856
F: 07 3532 0221
E: info@vitalisphysiotherapy.com.au
Provider Number: 472075DJ

We want to help as many people as possible, with all their musculoskeletal and sports injury needs, so Vitalis Physiotherapy is very pleased to be able to accept and process Medicare rebates for physiotherapy consultations.

Do I Need a Referral?

That depends. If you’re coming as a private patient, you don’t need a referral to see a physio. You can just make an appointment and attend.

You do need a referral from your GP if:

  • Your need for physio relates to an insurance claim after a car crash (CTP)
  • Your need for physio relates to an insurance claim after a workplace injury (WorkCover/Workers’ Comp)
  • Your physio visits are to be subsidised by Medicare as part of Chronic Disease Management (EPC Care Plan)
  • You’re claiming through the Department of Veterans’ Affairs (DVA).

Most patients need 5-8 sessions sessions but everyone is different. The right number of treatments depends on the type, location and persistence of your injury.  The number of session will also depend on the level of your goals.  The more strength and endurance required the more session you may need. Your sessions will be 3-7 days apart to allow time for your body to make progress between treatments.

What Does It Cost?

  • Please call us if you need to discuss costs. We’ll be happy to tell you our initial consultation fees plus relevant item numbers so you can call your health fund and ask about the dollar value of their rebate. Alternatively, we can provide a quote for the customers at our clinic, you will need to bring your health insurance card with you.
  • We provide discounts for Concession Card Holders. We provide a $10 discount for pensioners without private health cover.
  • You pay once your consultation finishes. We accept cash, EFTPOS, Mastercard and Visa.
  • If you have extras cover with your Health Insurance, you should be able to claim physiotherapy services through your health fund. We process your claim on the spot. Please bring your private health card with you.
  • If you do not have you health insurance card with you we can not process your refund on another day.  You will need to pay the full fee and claim the rebate from your health insurance directly.

Contact us for more information

Contact Us

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Address

Sinnamon Park Village

3/58 Oldfield Road, Sinnamon Park Qld 4073

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